Returns + Exchanges

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At KIDZU EDUVENTURES, we want every purchase to be a happy experience for both parents and children. If you need to cancel or return an order, we have kept the process simple and transparent.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.
Once an order has been shipped, it cannot be cancelled through the website.
To request cancellation, please contact us at Support@kidzuverse.comwith your order number and registered contact details.
If the cancellation request is accepted, the eligible refund will be processed to the original payment method.

2. Returns

We accept returns in the following situations:

The product received is damaged or defective.
The product received is different from the product ordered.
The product is received with missing parts/accessories, where applicable.

Return requests should generally be raised within 7 days of delivery. For damaged, defective or incorrect products, customers may be required to provide clear photographs or a short video showing the issue. This helps us verify the concern and process the request quickly.

3. Non-Returnable Products

For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened or used. Products that have been used, washed, damaged after delivery, altered, or returned without their original packaging/accessories may not be accepted for return. The product must be returned in its original condition and packaging, wherever applicable.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:

The refund will generally be processed within 5–7 business days.
The refund will be made to the original payment method, wherever possible.
The actual time taken for the amount to reflect in your account may depend on your bank/payment provider.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us at Support@kidzuverse.com within 7 days of delivery. Please include:

Order number
Photographs/video of the product
Description of the issue

After verification, KIDZU may provide a replacement or refund, as applicable.

6. Shipping Charges

Shipping charges, if separately charged, may not be refundable unless the return is due to a damaged, defective, incorrect or incomplete product received from us.

7. Return Shipping

Where the return is approved because of a manufacturing defect, damage during delivery, or an incorrect product supplied by KIDZU, we will provide appropriate return/replacement arrangements. For other situations where a return is permitted, return shipping may be the customer’s responsibility.

8. Refund for Prepaid Orders

For eligible prepaid orders that are cancelled before shipment or approved for refund, the refund will be initiated to the original payment method.

For Cash on Delivery (COD) orders, if applicable, refunds may be processed through a suitable electronic payment method after receiving the required customer details.

9. Refused or Undelivered Orders

If an order is returned to us because the customer was unavailable, provided an incorrect address, or repeatedly refused delivery, any refund will be subject to deduction of applicable shipping/return charges.